Privacy Policy

Last updated: January 2025

This Privacy Policy explains how Visit Newcastle ("we", "us", "our") collects, uses, and protects information when you visit visitnewcastle.co.uk.

Information We Collect

We may collect the following types of information:

Contact information — when you submit our contact form, we collect your name, email address, and message content
Usage data — anonymised analytics data about how visitors use our website (pages visited, time spent, referring URLs)
Cookies — small files placed on your device to improve your experience

How We Use Your Information

We use the information we collect to:

Respond to your enquiries and messages
Understand how visitors use our website and improve our content
Ensure the technical security and proper functioning of the website

We do not sell, trade, or otherwise transfer your personal information to third parties.

Cookies

We use cookies for analytics purposes (to understand site usage). By continuing to use our website, you consent to our use of cookies. You can disable cookies in your browser settings, though this may affect some website functionality.

Third-Party Services

Our website may use third-party services including:

Web3Forms — for processing contact form submissions
Google Analytics — for anonymised website analytics (if enabled)
Unsplash — for stock photography

These services have their own privacy policies and data practices.

Data Retention

Contact form submissions are retained for up to 12 months unless you request earlier deletion. Analytics data is typically retained for 26 months.

Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to processing of your data

To exercise these rights, contact us at hello@visitnewcastle.co.uk.

External Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

For questions about this Privacy Policy, contact us at hello@visitnewcastle.co.uk or via our contact page.